FAQ

For certain transactions, such as opening up a bank account, a so-called “Money Laundering Act -compliant identification” of the customer is required by law. This means that the identity of the customer must be accurately determined. The purpose behind this is to prevent money laundering, fraud, and the financing of terrorism. Until a few years ago, all relevant personal data had to be officially recorded on site. Today, the WebID service enables AML-compliant identification entirely online via video call. Even banking and other AML transactions can be carried out conveniently from home.

Identification takes place in three simple steps:

• First you provide some information about yourself.
• A trained agent will then guide you through the video call. (Please have your valid ID document and a mobile phone ready.)
• Finally, you will receive a TAN via SMS and enter it in the field provided.

If the verification is successful, you are now legally and securely identified!

The whole process is explained in this video: Identification by video call – it’s that easy: Identification with video call – WebID Video Ident explanatory video

For the process you will need:

• Computer, laptop, tablet, or smartphone with internet access (browser or WebID app, if necessary, the app of the institution for which you are identifying yourself) a camera and microphone
• Stable internet connection
• A mobile phone to receive a TAN via SMS
• Valid identification document (identity card or passport)

When you enter your data on the website of your contractual partner, you will receive your case number. You can find it on the website or in the email you received at the beginning of the process. You will need the case number for your identification.

The WebID agents in our Video-Ident-Center are there for you during standard opening hours from 7 a.m. to 10 p.m.

There are no fees for private customers.

You can use any valid and intact German identity card or passport. We also recognize almost all international ID documents. Our agents are trained accordingly. If in doubt, your provider can also tell you whether you can use your document for legitimisation.

The Video-Ident process takes an average of 3 to 4 minutes.

The video call usually starts immediately or within a few minutes. In individual cases, e.g. if the demand is unexpectedly high, waiting times of several minutes can occur. In some cases, a preliminary ID check can shorten the video call.

Very secure. Your data will only be used to carry out the transaction you have requested and will not be passed on to uninvolved third parties. WebID complies with the relevant data protection regulations. Your contractual partner also receives your data encrypted.

The WebID servers are located in Germany. We have our own high-security video identification center in Solingen in North Rhine-Westphalia. Only specially trained employees can pass through the security gate, which is equipped with an infrared scanner and other security features.

WebID is also regularly checked during audits, for example by TÜV Informationstechnik GmbH (TÜViT) and various banking institutions.

WebID does not store any personal data unless your consent is given. If you wish, you can store your data securely with us, encrypted several times and protected by a number of firewalls. With some contractual partners, it is possible to use this stored information for your future transactions, so you can identify yourself without having to complete another video call.

Our service is available worldwide – we can be reached wherever there is internet access. All our agents speak German and English. Other languages ​​are available depending on the contractual partner.

Yes. If the purpose of the identification is signing a contract, you will be forwarded to the contract document immediately after your successful identification. There, you will be given the chance to read it, and then sign with a qualified electronic signature (QES) in a legally secure manner by entering a TAN.

The questions asked during the video call are dictated by law and are used exclusively for your secure identification in accordance with data protection laws. Our agents are specially trained to meet the very high legal security requirements with regards to money laundering and fraud prevention.

During the video call, WebID sends a centrally generated transaction number (TAN), that is specifically valid for this purpose, by email or SMS to the email address or telephone number provided by the user. The user then successfully completes the identification process. To do this, the user must enter the TAN online and send it back electronically to WebID.

There may be various reasons why you have not received a TAN to complete the identification. Please check if the mobile phone number you provided is correct and that your mobile phone has sufficient network coverage.

Identification takes place in three simple steps:

• You provide some information about yourself.
• Then you take photos of the front and back of your ID.
• And finally, you take a portrait photo of yourself.

If the test is successful, you are fully identified! This video explains the process in detail: Identification with photos – it´s that easy: Identification with photos – WebID AI explanatory video

You can use any valid and intact German ID card or passport. We also accept over 8000 ID documents from more than 200 countries and territories internationally. If in doubt, your provider can also let you know, whether or not you can use your document for legitimisation.

The automated identification with photos – WebID AutoID – is available to you 365 days a year and around the clock.

Very secure. Your data will only be used to carry out the transaction you have requested and will not be passed on to uninvolved third parties. WebID complies with the relevant data protection regulations. Your contractual partner receives your data encrypted.

WebID does not store any personal data unless your consent is given. If you wish, you can store your data securely with us, encrypted several times and protected by a number of firewalls. With some contractual partners, it is possible to use this stored information for your future transactions, so you can identify yourself without having to complete another video call.

In order for our system to check your ID, the photo must be of good quality. Please note the following information:

• Make sure the room is sufficiently illuminated.
• Make sure the image is in focus.
• Make sure your fingers do not cover the writing on your ID.
• Make sure that no reflections can be seen on the ID card.
• The ID card must not be damaged or expired.

In order for our system to check your ID, the photo must be of good quality. Please note the following information:

• Make sure the room is sufficiently illuminated.
• Also ensure that the image is in focus.
• Please hold the ID so that your fingers do not cover the writing.
• Additionally, make sure that no reflections can be seen on the ID card.
• The ID card must not be damaged or expired.

The identification process will end automatically after you have successfully passed the ID verification and portrait photo verification.

Identification takes place in a few simple steps:

• Take photos of the front and back of your identification document.
• Take a portrait photo of yourself.
• Log into your online banking and one cent is automatically transferred to a WebID verification account.
• TAN entry to confirm identification

If the test is successful, you are identified!

This video explains the process in detail: Identification via online banking – it´s that easy: Automated identification via online banking – WebID AccountID explanatory video

Very safe. Your data will only be used to carry out the transaction requested and will not be passed on to uninvolved third parties. WebID complies with the relevant data protection regulations. Your provider receives your data encrypted. In addition, the WebID servers are located in Germany.

WebID is also regularly checked in audits, for example by TÜViT GmbH and various other banking institutions.

WebID does not store any personal data unless your consent is given. If you wish, you can store your data securely with us, encrypted several times and protected by a number of firewalls. With some contractual partners, it is possible to use this stored information for your future transactions, to identify yourself without repeating the process.

Identification via online banking, WebID AccountID, is available to you around the clock, 365 days a year.

All German accounts that have an IBAN can be used. It must be your own account with activated online banking functions.

The identification takes an average of 3 to 5 minutes.

The photo must be of good quality so our system can check your ID for authenticity. Please note the following information:

• Make sure the room is sufficiently illuminated.
• Ensure that the image is in focus.
• Please hold the ID so that your fingers do not cover the writing.
• Make sure that no reflections can be seen on the ID card.

The ID card must not be damaged or expired.

To be able to compare your portrait photo with the photo on your ID, your portrait photo must be of good quality. Please note the following information:

• Make sure the room is sufficiently illuminated.
• Ensure that the image is in focus.
• Follow the exact instructions on the screen and move your face as directed.

The login takes place within the account identification process and is confirmed with the usual two-factor authentication of your bank.

The transfer is part of the legally prescribed identification process. The transfer is a statutory requirement for this type of identification check. The so-called reference transfer to a WebID verification account is used for security.

Please refrain from a manual transfer. The automatic transfer is part of the identification process and cannot be replaced by a manual transfer.

No, the bank transfer required by law is non-refundable.

After the legally required reference transfer, the 1 cent amount is received in a verifying account of WebID. The collected cent amounts of all AccountID transactions are donated annually to charities.

You can interrupt the process and carry it out later. For security reasons, however, the process must then be restarted. We therefore recommend completing the process without interruption.

A change of device, e.g., from a smartphone to a tablet is possible. However, after changing the device, the process must be restarted.

WebID sends you a centrally generated transaction number (TAN) specifically for the respective purpose by SMS to the telephone number you provided. You must enter the TAN online immediately. This will successfully complete your identification.

The qualified electronic signature (QES) takes place in three simple steps:

• First, you will be identified by WebID VideoID or WebID AccountID.
• Then you review your contract.
• Finally, you will receive a TAN via SMS, which you must enter to sign the contract.

And you are done! Your contract is now legally signed.

In this video the process is explained in detail: Digital contract signature with WebID SignID – it’s that easy: Digital contract signature with WebID SignID – explanatory video.

A contract can be signed by several people (e.g., spouses) via QES. The entire process, including identification, is then carried out, one after the other, by the signing persons. Only when the QES has been carried out in full by all persons involved is the contract legally signed.

Age verification is done in three easy steps:

• You provide some information about yourself.
• Then you take photos of the front and back of your ID.
• Finally, you take a portrait photo of yourself.

If the check is successful, your provider will be informed that you have reached the required age. And that’s it!

Our age verification only aims at determining your age. Further personal data will not be shared with third parties. We only forward the relevant information to your provider.

Very secure. Your data will of course only be used to carry out the age verification you require and will not be passed on to uninvolved third parties. WebID complies with all relevant data protection regulations. Your provider receives your data encrypted several times. The WebID servers are located in Germany. WebID is also regularly checked in audits, for example by TÜViT GmbH and various other banking institutions.

WebID does not store any personal data unless your consent is given. If you wish, you can store your data securely with us, encrypted several times and protected by a number of firewalls. With some contractual partners, it is possible to use this stored information for future age verifications, without having to repeat the identification process.

For identification with eID you will need:

• An NFC-enabled smartphone (e.g. Apple smartphones starting from iPhone 6)
• German identity card or residence permit with online ID function
• Your personal 6-digit PIN for the online ID function
• The My WebID app on your smartphone

If you are using a smartphone for identification with WebID eID, the process takes place in two simple steps:

• First, please install the My WebID app on your NFC-enabled smartphone
• Then carry out the identification. Your identity card will be read by your smartphone via the My WebID app. Your 6-digit PIN is required for the Online ID feature.

After the data has been successfully read from your ID, your identification process is complete.

The identification via eID, WebID eID, is available to you 365 days a year and around the clock.

Very secure. Your data will only be used to carry out the legitimation you require and will not be passed on to uninvolved third parties. WebID complies with the relevant data protection regulations. Your provider receives your data encrypted several times. In addition, the WebID servers are located in Germany. WebID is also regularly checked in audits, for example by TÜViT GmbH and various banking institutions.

WebID does not store any personal data unless your consent is given. If you wish, you can store your data securely with us, encrypted several times and protected by a number of firewalls. With some contractual partners, it is possible to use this stored information for your future transactions, without having to repeat the eID process.